Low Intermediate English: Shopping & Customer Service

22 hours to complete 3 weeks at 7 hours a week
Flexible Schedule

Rebecca Payne-Passmore , Dr. Katharine Nielson

What You’ll Learn

Describe your overall shopping behaviors and preferences.

Share opinions on products, services, and places.

Understand a variety of customer service interactions.

Respond to customer inquiries and complaints.

Skills You’ll Gain

Oral Comprehension Retail Sales Customer Service Vocabulary English Language Customer Complaint Resolution Grammar Business Writing Product Knowledge Oral Expression Verbal Communication Skills Writing Telephone Skills Communication Language Learning Customer Inquiries

Shareable Certificate

Earn a shareable certificate to add to your LinkedIn profile.

Develop Your Specialized Knowledge

Learn new concepts from industry experts

Gain a foundational understanding of a subject or tool

Develop job-relevant skills with hands-on projects

Earn a shareable career certificate

There are 6 modules in this course

This week, you will learn about this course and understand how to use Voxy's innovative platform.

This week, you will describe where, when, why, and how you shop the way you do.

This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.

This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.

This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.

This week, you will use everything you learned to shop and talk to customer service both in written and spoken form.